ZIN+ is the official lifestyle and rewards platform of the ZIN ecosystem.
It allows members to earn and use ZIN Coins, access exclusive benefits, and enjoy seamless experiences across ZIN hotels, wellness, fitness, dining, and lifestyle services.

Yes. Creating a ZIN+ account is completely free.

ZIN+ can be used across the ZIN ecosystem, including:

• ZIN Hotels & Villas

• ZINSPA

• ZINFIT & ZYCLE Studios

• ZIN Café

• The Shop

Availability may vary by location and campaign.

ZIN Coins are loyalty rewards earned from transactions and activities within the ZIN ecosystem.

They:

• Are not cash

• Cannot be withdrawn

• Can only be used within ZIN services

Yes.

• Newly earned coins are valid for 12 months from the date they are issued.

• Migrated legacy coins may have extended validity as part of the ZIN+ upgrade.

Expiry details are always visible in your app.

Expired coins will be automatically removed and cannot be restored.

We recommend using your coins regularly to maximize their value.

No. ZIN Coins are loyalty rewards and have no cash value outside the ZIN ecosystem.

All existing coins have been safely migrated to the new ZIN+ system.

To appreciate long-time members, migrated coins may receive extended validity during the transition period.

We rebuilt ZIN+ to provide:

• Stronger security

• Faster performance

• A better rewards system

• Future-ready ecosystem features

This upgrade supports a more seamless experience across all ZIN brands.

Yes. ZIN+ supports integrated payments across participating ZIN outlets.

Features may vary depending on location and merchant availability.

Yes. You can upload and use QR-based payments where supported.

Please ensure:

• The QR is correct and valid

• You confirm the transaction before completing payment

Transaction confirmation is required for successful processing.

No. ZIN+ is a closed-loop ecosystem platform and not a bank or financial institution.

It is designed for lifestyle rewards and transactions within ZIN services only.

Digital vouchers are rewards stored directly in your ZIN+ account that can be redeemed at selected ZIN outlets.

Yes. Each voucher may have:

• Its own expiry date

• Specific usage conditions

Please check the voucher details in your app before redemption.

Unless stated otherwise, vouchers are non-transferable and tied to your account.

Yes. ZIN+ uses modern security standards to protect your account and transactions.

We continuously upgrade our infrastructure to ensure a safe and reliable experience.

Yes. To maintain fairness and security, ZIN reserves the right to suspend accounts involved in:

• Fraudulent activity

• Reward abuse

• Suspicious behavior

Not always.
Some rewards, vouchers, or coin usage may vary depending on:

• Location

• Campaign

• Partner participation

Yes. ZIN+ is continuously evolving to bring better rewards, integrations, and experiences across the ecosystem.

New features will be introduced gradually to improve usability and value for members.

Please contact our support team via:

• In-app support (recommended)

• Official website contact form

• ZIN front office staff

We’re here to help ensure a smooth ZIN+ experience.